在跨境電商行業(yè)中會(huì)遇到各式各樣的問題，其中最讓人頭疼的就是糾紛問題。一旦糾紛過多，就會(huì)影響產(chǎn)品的曝光，使客源流失，影響正常經(jīng)營，賣家的利益也將受到影響。所以在的遭遇買家糾紛時(shí)，我們要能夠及時(shí)的給出專業(yè)的回復(fù)。如果要申請(qǐng)糾紛，那么如何寫糾紛處理郵件呢？

糾紛處理郵件模板

一、因貨物推遲

1.物流信息無法查詢

A. Dear friend,

Thanks for your order and sorry to make you trouble.

Your package was delivered via China Post Ordinary Small Packet Plus / Posti Finland Economy .

it just can be tracked during in China.I mean it has no tracking information when it arrives your country.

But please do not worry about it .You will receive the package normally.

Hope you cancel the dispute.I will always focus on your order

Please feel free to contact me if you have any problem.

Thanks for your kindly understand.

B.Hi friend

I am so sorry for the delay.

Please don’t worry.I always here.

1.I have extend the delivery date to 10 days,your money is safe.

2.I will push the agent of CHINAPOST, so your package is safe!

I think your parcel arrive soon.Hope you wait for a few days.

Hope you cancel the dispute,it’s really harmful to me.

Thanks for your kindly understand.

Have a nice day

C. Hi Friend

So sorry for the delay.

Hope you be patient to wait for 5-7 days

If still not arrive,I will try my best to solve it.

Hope you understand me and cancel the dispute.

Thank you so much

D,Hi friend

I am really sorry for the delay

But the transportation is really out of my control.

Hope you wait for a few days.it will arrive soon

If you don’t receive the parcel finally,I will refund to you.

Hope get your understanding.

2.查詢到正在運(yùn)輸途中

A.Hi friend

I am so sorry for the delay.

I have checked the tracking number.

It shows your parcel is transporting normally.

It will arrive soon,hope you wait for a few days.

Hope you cancel the dispute.It is really harmful to me.

Hope get your understanding.Thank you so much.

Best regards.

B. Hi friend

The parcel is transporting normally.

It will arrive soon.hope you be patient.

Could you cancel the dispute?it’s so harmful to me.

I will always focus on your order.any problem,contact me any time

Hope get your understanding

Thank you so much.

C. Hi friend

I am so so sorry for the delay.

Hope you wait for 5-7days.

If still not arrive,I will try my best to solve it.

Hope you cancel the dispute,it’s so so harmful to me

Thanks for your kindly understanding

3.查詢等待簽收。

A.Hi friend

I am so sorry for the delay.

I have checked the tracking number.

It shows your parcel is ready to pick up

Hope you contact your local post office quickly.

Hope you cancel the dispute.it is so harmful to me

Thank you for your understanding

have a nice day

B.Hi friend

Your parcel is ready to pick up

Hope you contact your local post office quickly.

Could you cancel the dispute ?t is so harmful to me

Hope you got my message

Thank you

C. Hi friend

Hope you got my message and got your parcel

Hope you cancel the dispute..........

It’s so so harmful to me.

Waiting for your reply.

二、因貨物損壞

1.產(chǎn)品本身質(zhì)量有問題

A. Hi friend

I am so sorry for the problem.

Our products are in high quality and experience three checking.

It may my colleague make mistake in checking quality.

We will take more attention to quality.

If you agree,we refund you$ as compensation.

Hope you cancel the dispute,it’s so harmful to my store.

Thanks for your kindly understanding.

Have a nice day

B. Hi friend

So so sorry for the problem.

We will full refund to you.

Hope you give a favor to leave me 5 stars and positive feedback

It’s really important to me.Hope get your understanding.

Waiting for your reply

2.因運(yùn)輸損壞，或包裝

A.Hi friend

I am so sorry for the problem.

Our products are in high quality and experience three checking.

But the goods in transportation is really out of control.

We will take more attention to transportation and package

If you agree,we refund you$ as compensation.

Hope you cancel the dispute,it’s so harmful to my store.

Thanks for your kindly understanding.

Have a nice day

B. Hi friend

So so sorry for the problem.

If you agree,we refund you$ as compensation.

The goods in transportation is really really out of my control.

Hope you understand me and cancel the dispute.

Thank you so much for your kind understanding.

Have a nice day

貨物損壞接受糾紛退款

I am so sorry to make you trouble.

I will agree your dispute and give you money back.

Maybe you will receive the item in the near future .

I hope you can give me a favor for leaving me 5 stars of the feedback,it is very important to me. We want to give you the best products and customer service.

Please kindly understand the post is out of our control.

Thank you very much in advance.

Best regards.

糾紛退款后催評(píng)

Dear friend,

Thanks for your order a few days ago.we are sorry to make you trouble.we give you a refund,and we hope that you can leave us positive feedback and 5 stars.It is important to us.we will great appreciate your kindness.Thank you so much.

5 stars will have 5% discount in the future!

thank you for cooperation!

Best regards,

收貨期快到了，客戶提糾紛

Dear friend,

So sorry to make you trouble.Please do not worry about the protection.I will try my best to solve it .I have extended the delivery time and your money is safe. Hope you cancel the dispute.It is really important but so harmful to me.Hope get your understanding.Thank you so much.

Best regards.

物品破碎后同意退款，請(qǐng)客戶留好評(píng)，等客戶回復(fù)后再退款

Hi dear,Thanks for your cooperation.We will agree to refund.Our products are in good quality.It damaged in transporting is really out of our control.we will take more attention to transportation.Hope you give me a favor for leaving me 5 stars and positive feedback.Thank you so much.Hope get your understanding. my friend.Hope we have next chance to provide you best products and service.

Have a nice day