亞馬遜回復買家詢問物流情況郵件模板

　　Dear ___,

　　Thanks for your message. Hope you are great.

　　Sorry for disturbing you, we tracked your shipping. The package is now on the way to your place(it is now reaching your local post office).

　　International shipping information may not update so prompt, usually it takes around 7-15 days for shipping. Could you please keep your patience and wait for a few more days? We will keep tracking for you, any news we will inform you asap.

　　Your understanding will be highly appreciated.

　　Best regards

　　買家以不想要為由要求退貨，賣家接受退款請求，給買家回信的郵件模板

　　Dear —

　　Thank you for contacting us regarding your inquiry.

　　Your return request has been approved. You will be receiving a return shipping label and RMA instructions via Amazon. Please be advised that the return shipping cost is the responsibility of the buyer. The initial shipping cost cannot be refunded and a 25% restocking fee may be applied if the merchandise is used or damaged visually.

　　Also, please make sure that the correct merchandise is being shipped us, (seller’s name). We are a seller by the name of (seller’s name) on Amazon and we will only accept returns of our merchandise. If merchandise purchased from a different seller is shipped to us, we will need to ship the merchandise back to you and we will also ask you for the shipping cost incurred.

　　We appreciate your cooperation.

　　Best regards